ORDER INFORMATION – DESPATCH TIMES Show more Show less
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Christmas peak volumes

As we are now fast approaching peak season, the logistics networks are filling up and this is being exaggerated by the pandemic. We anticipate there may be delays to your deliveries.


What you can do to help

  • Place your order as early as possible
  • Communicate with Ralawise via email where possible
  • Place orders online at Ralawise.com
  • Utilise the new website for self-service:
    • Checking current stocks and future availability
    • Placing orders
    • Tracking your orders
    • Checking back orders
    • Raising returns

This page will be updated regularly. Please check back for our latest delivery information.

DESPATCH UPDATE

Christmas has come early, we are experiencing volume above our planning.

During this seasonal peak we are currently experiencing a significant uplift in daily volume.

Due to Covid 19 social distancing guidelines and keeping our staff safe, we have a limited number of orders that we can despatch daily. We are working to our advertised despatch times, however please note there may be instances of orders or parts of orders subject to delay. We would advise adding in some additional tolerance to your lead times.

We appreciate your patience and understanding at this time and thank you for your continued support.


Current timings

Order Placed Despatched Latest
MondayWednesday
TuesdayThursday
WednesdayFriday
ThursdayMonday
FridayTuesday


DPD COURIER UPDATE

PLEASE NOTE: as of 23/11/2020, due to anticipated volume increase expected in the run-up to Christmas, DPD will not be offering premium deliveries and will withdraw pre-10:30 a.m. and pre-noon delivery options.

These services will return in January 2021.




Current Service Levels

24/11/2020

CLICK HERE FOR MORE INFORMATION

2021 Discontinued Support Programme 

09/11/2020

CLICK HERE FOR MORE INFORMATION

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